Last Updated: 25/03/2025
At The Legal Lock, all our deliverables are provided in virtual mode unless expressly stated otherwise. This Shipping Policy outlines how digital and, where applicable, physical products or rewards are delivered. By using our platform, you agree to this policy.
1. General Shipping Policy
- The Legal Lock primarily offers digital services including mentorship programs, courses, competitions, research publication opportunities, and legal resources.
- No physical shipment of items occurs unless explicitly mentioned in specific offerings (e.g., tangible rewards or merchandise).
- If any physical delivery is applicable, shipping details will be shared separately by The Legal Lock.
2. Digital Deliverables
- All purchased or enrolled digital services will be delivered via email, online portals, or direct platform access.
- Users will receive login credentials, access links, or confirmation emails within 24-72 hours of successful payment, unless stated otherwise.
- In case of any access issues, users must contact [support@thelegallock.com] within 3 days of purchase.
3. Physical Shipment (If Applicable)
- If a specific service or competition offers a physical reward or certificate, shipping details will be communicated directly to the recipient.
- Eligible users must provide accurate shipping details when requested. Failure to do so may result in forfeiture of the item.
- The Legal Lock is not liable for incorrect shipping details provided by the user.
- Shipping timelines for physical items will be estimated based on location and availability and will be shared when applicable.
4. Non-Delivery & Resolution
A. Digital Services
- If a user does not receive access to a purchased service within the stated timeframe, they must report the issue within 3 days.
- We will investigate and resolve the issue within 5-7 business days.
B. Physical Shipments
- If a user qualifies for a physical shipment but does not receive it within the estimated timeframe, they must contact support within 7 days.
- The Legal Lock will provide tracking details if applicable and ensure resolution within a reasonable period of time.
5. Addressing Delivery Issues
- For Digital Services: Issues related to access, login failures, or non-receipt must be reported promptly to our support team.
- For Physical Deliverables: If shipping is required, users must provide accurate details. The Legal Lock is not responsible for delays caused by incorrect information or unforeseen or inevitable circumstances.
- Lost or Delayed Shipments: If a physical reward is lost in transit due to courier issues, The Legal Lock will assess the situation and determine an appropriate resolution.
6. Policy Amendments
- The Legal Lock reserves the right to modify this Shipping Policy at any time.
- Continued use of the platform after updates constitutes acceptance of the revised policy.
For any questions regarding shipping and digital access, contact support@thelegallock.com
By using The Legal Lock Business Platform, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
