Last Updated: 25/03/2025
At The Legal Lock, we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be granted. By using our services, you agree to this policy.
1. General Refund Policy
- All transactions made on the Platform are final and non-refundable, except as explicitly stated in this policy.
- Refunds will only be considered in cases of service failure, unauthorized transactions, or other exceptional circumstances as determined by The Legal Lock.
- Users must submit refund requests within 3 days of the transaction date. Requests beyond this period will not be entertained.
2. Eligibility for Refunds
Refunds may be considered in the following cases:
A. Service Non-Delivery
- If a paid service (e.g., mentorship, course, legal consultation) was not provided due to an issue on our end, a refund may be granted upon verification.
- Users must provide proof of non-delivery (e.g., email confirmation, failed transaction details).
B. Technical Errors in Payment
- If a user is charged multiple times for the same service due to a technical issue, we will issue a refund for the duplicate transactions.
- Refund requests for payment failures or deductions without confirmation of service must include transaction details and screenshots.
C. Unauthorized Transactions
- If a payment was made without the user’s consent (e.g., fraudulent use of payment details), a refund will be considered upon investigation.
- Users must report unauthorized transactions within 48 hours of the charge.
3. Non-Refundable Cases
Refunds will not be provided in the following scenarios:
- Change of Mind: Users who no longer wish to avail of the service after purchase are not eligible for a refund.
- Partial Use of Service: If a user has accessed or partially used a service, no refund will be issued.
- Failure to Attend: If a user misses an event, mentorship session, or consultation without prior notice, no refund will be granted.
- Violations of Terms: Users who are found to have violated our Terms and Conditions or engaged in misuse of the platform are not eligible for refunds.
4. Refund Process
- Users must submit a refund request via email to [support@thelegallock.com] with the subject line: Refund Request – [Order ID].
- The request must include:
- Full Name
- Email Address
- Transaction ID
- Reason for Refund
- Any supporting documents/screenshots
- Our team will review the request within 5-7 business days and communicate the decision.
- Approved refunds will be processed via the original payment method within 5Â business days.
5. Dispute Resolution
- If a user disagrees with a refund decision, they may escalate the issue by contacting getpro@thelegallock.com
- Any disputes will be resolved through arbitration under the jurisdiction of Moradabad District.
6. Policy Amendments
- The Legal Lock reserves the right to modify this Refund Policy at any time.
- Continued use of the platform after policy updates constitutes acceptance of the revised terms.
By making a purchase on The Legal Lock Business Platform, you acknowledge that you have read, understood, and agreed to this Refund Policy.
For any questions, contact us at support@thelegallock.com
